FAQ
ask us
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How do I apply my new Prettyme nails?
PREP
Remove any nail polish and trim down natural nails. Wash hands thoroughly with soap. Buff the nail gently using the nail file and push back cuticles with the wooden stick. Wipe each nail using the alcohol wipe (Not Provided. It is sensitive item and cannot be shipped). Select correct size nail for each finger and set aside in order.
ADHESIVE TAB APPLICATION (Temporary Wear)
– Apply adhesive tab to artificial nail, press & smooth; peel off film.
– Align artificial nail with cuticle and press down firmly starting in the middle, then each side.
GLUE APPLICATION (Up to 14 Day Wear)
– Apply a thin layer of glue to back of artificial nail.
– Apply a small dot of glue to natural nail.
– Align with cuticle, gently press on & hold for 15 seconds.
PRO TIPS
– Avoid contact with water for the first hour.
– Apply enough glue to avoid air pockets, secure properly, and extend wear time.
– Immediately wipe off excess glue if over- gluing occurs.
How do I select the right nail size?
There are four sizes available (please refer to the size chart).
Measure the widest part of your nail in mm using a soft tape measure. You can also stick tape over your nail and mark the width of your nail, then measure this with a ruler.
How do I remove my LUXXI nails?
Soak nails in warm soapy water for 10 minutes. Carefully lift the sides of the artificial nail and remove it fully. If the nail is still on strong, soak for another 2-3 minutes.
Why did my nails pop off?
No worries babe! If some nails are coming off before others, it is usually because the glue application to each nail was not consistent. Simply add more glue to your natural nail and a dot to the back of the artificial nail then re-apply it.
Be sure to review the Prep & How To Apply section to ensure the application process is being followed correctly. Perfect nail application requires careful preparation and following the instructions is critical to ensure a long-wearing, instant manicure.
Can I shape and customize my nails?
Most definitely! LUXXI nails can easily be customized by filing the sides and the tip to create a perfect fit and style preference. You can also add stickers, rhinestones, or nail decals to create a unique one of a kind set.
Shipping
When will my order ship?
All sets have a standard creation timeframe of 1 week. After the processing period, your order is shipped with the shipping service you select. Once your order ships a shipping confirmation email, which includes your tracking details, will be sent to the email address associated with your order.
Delivery Issues?
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; check your order to ensure the shipping address provided was correct. If the address provided was correct, contact your local post office responsible for delivering the package immediately. They will be able to assist you in recovering your package.
OMG! I entered the wrong shipping address!
Most definitely! LUXXI nails can easily be customized by filing the sides
No worries babe! As long as your order hasn’t shipped, we are able to make changes/modifications to the shipping address. If you need to update your shipping details contact us immediately at邮箱 or by completing the contact us form. If you order has already shipped, unfortunately we are unable to make any changes.
nd the tip to create a perfect fit and style preference. You can also add stickers, rhinestones, or nail decals to create a unique one of a kind set.
What is your return Policy?
NO RETURNS OR EXCHANGES
Can I cancel my order?
CANCELLATION IS UNFORTUNATELY NOT AVAILABLE
